Beaches Pet Resort Policies
Training Classes Paperwork
Policies & Information
Contents
- Available Services
- Benefits of Our Facility
- Hours of Operation
- Polices & Services
- Payment & Cancellation Information
- Grooming & Chiropractic Care
- Training
- What to Bring to the Beach
- Health & Sickness
Services Available at Beaches
Day Socialization: Also called daycare, but smaller group play in a structured environment with our highly trained staff.
Boarding: Overnight stay, all-inclusive care, including all Day Socialization, most medications, one-on-one love & attention.
**You can also customize your dog’s stay with a purchase from our lobby with a tasty treat or bone or add on one of our Pawsitive Enrichment Training Packages during Day Socialization or Training during your Boarding stay.
Training: Evening Classes, Beginner, Advanced Beginner & CGC (Canine Good Citizen) Try a Pawsitive Enrichment program During your day socialization or add training to your boarding stay.
One-on-One In-Home Training: Behavior & Obedience Training for all your needs, from starting you off on the right paw with a new puppy or rescue to any & all behavior problems.
Grooming: Everything from a basic bath or nail trim to full-service groom and clipping.
**All our services are by appointment, please contact us to Check for availability and schedule your appointment.
In-Home Pet Sitting by A Pets Pal
A bonded & insured sitter will come to your home for a walk while you are away for the day, or extended care with multiple visits a day if you are gone on vacation. Care includes all pets in the home, as well as home care such as mail, lights and blinds, plant watering inside and out, etc. Schedule your Free In-Home Consultation today!
Chiropractic Care
Chiropractic Services by Advanced Animal Chiropractic
Dr. Christina Cole
Beaches Pet Resort & Training Center
Welcome to Beaches Pet Resort & Training Center, we are very happy you have chosen us for your pet care needs. Our mission is to provide you with the highest quality service, with the safety and emotional well-being of your pet being our top priority. We have a small intimate boutique type atmosphere where your pet is treated as an individual, and their stay can be customized for their specific needs.
This packet of information will help answer your questions regarding your pet’s stay with us, whether it is just for the day or an extended stay.
All clients need to fill out the Client Information Sheet, Grooming Release, Service Contract, and Client Welcome Consultation & Behavior Assessment (for canine clients only), Please read the Policy and Procedures as you will need to sign off that you have read and understand them, and any other forms needed. All forms as well as a copy of your updated vaccination records must be emailed, faxed, or dropped off at the facility before we can set up your Evaluation Day. Our Forms can be found on our website or picked up in our office. Vaccinations required to enter our facility are Bordetella, Rabies, Distemper, as well as a yearly fecal check; we ask that all pets be on Flea preventative. We will also accept titer tests, or a waiver from your Vet for Distemper for serious health reasons.
We are happy to answer your questions or customize your pet’s stay. Let us know what we can do to make this a great experience for you and your pet.
Included in Your Stay at Beaches:
• Small Intimate Environment
• Setting & Exceeding Industry Standards
• Structured & Safe Play (Encouraging Good Canine Behavior)
• Small Group Play (8 - 15 in a Group)
• Clean Sanitary Facility
• Air Purifiers on all H-Vac Systems and Ozone Machines
• One-On-One Love & Attention. Each Pet is Treated as an Individual
• Highly Trained Staff & Certified Dog Trainers
• No Breed Restrictions
• Ongoing Evaluation of All Dogs in Play Groups
• Medications Administered (Oral, Injections, Fluids)
• Over 25 Years’ Experience in the Pet Care Industry
• Experts in their Fields of Training, Grooming, Spa Services, & Chiropractic Care
Policies & Services
Times and prices are subject to change without notice.
Hours of Operation
Lobby Hours: 6:30 am - 6:30 pm / Monday – Friday: 9:00 am – 5:00 pm Saturday, Sunday & Holidays / Lobby is Closed for drop off or pick up Easter, Thanksgiving, Christmas Day & New Year’s Day, but we are fully staffed for our Boarding guests.
We have someone in the facility until 11:00-11:30 pm and we return between
6:30-7:00 am
Training & Seminars 7 pm - 8 pm Monday – Friday
Drop off & Pick up Hours
Day Socialization
Drop off: 6:30 a.m. - preferably by 9:00 a.m. weekdays, but no later than 10 a.m.
(Evaluation Day in by: 8:00 am, Monday - Friday)
*Dogs participating in Day Socialization MUST be in the facility no later than 10:00 am*
Pick-up before closing (6:15 pm Monday – Friday & 4:45 pm Saturday – Sunday) please remember we close at 6:30 during the week and 5 pm on weekends and Holidays.
*Late pick-ups after closing MUST be approved by Beaches in advance. *
Clients will be charged an additional $10 for pick-ups between 6:30- 7 pm during weekdays, 5-5:30 pm weekends, $20 for pick-ups between 7-8 pm during weekdays and 5:30-6:30 pm weekends. There are no pick-ups after 8 pm and no late pick-ups after 7 pm on the night of training classes. Doors are locked at 8:00 p.m. and the client will have to pick up the following day and pay for services rendered*
No Retractable leashes or Electronic collars please!
Policies & Services Continued Boarding
Boarding clients must drop off an hour before closing, 5:30 pm weekdays & 4:00 pm weekends & Holidays. No exceptions please, we need time to settle your pet in before closing. If you drop off after 5:30 on weekdays or 4:00 pm weekends there will be an additional late charge of $25.
A $25 non-refundable deposit is required for all boarding bookings, with the exception of Holidays, for all holiday bookings you will need a 50% nonrefundable deposit to hold your booking.
Holidays
Memorial Day, 4th of July, & Labor Day, we are available for Boarding & Day Socialization. Drop off any time between 9:00 am and before 10:00 am Pick-up before 5:00 pm. Our Lobby is closed on Easter, Thanksgiving, Christmas Day and New Year’s Day for drop-off or pick-up, but we are fully staffed for our Boarding Clients.
*A Holiday Charge of ($5.00) for Daycare & ($10.00) for Boarding will apply on all Holidays*
Payment Policies
Payment Methods for All Services
Cash, check, & credit Cards (exception: In-Home Training: cash only)
*There is a 3.5% fee for all credit card transactions.
*There will be a $30 returned check fee applied for all returned checks.
*All Day Socialization, Boarding, Grooming, and Training clients, regardless of method of payment, MUST have a credit card on file. Only one card may be kept on file at a time. No appointments for any service will be made if there is no card on file.
Payment Policies Continued
Tipping
*In any service industry, it is customary to tip, but not mandatory. With our new credit card system, it will prompt our staff at checkout to ask if you would like to add a tip to your boarding or daycare stay. This is a personal preference & not mandatory but is very appreciated by our staff.
Day Socialization
Payment is expected when you pick your dog up unless you have purchased one of our packages. 7-, 15-, and 30-Day packages for daycare are available.
We have a flat rate for daycare (we reserve the space for your dog whether your dog is here for 4 hours or 12 hours)
*There is an extra $5 Holiday charge for Day Socialization on Memorial Day, 4th of July,
and Labor Day*
*Clients MUST have a credit card on file for Day Socialization*
No Retractable leashes please!
Day Socialization Cancellation Policy
Clients with scheduled appointments have until 8 am the morning of their appointment to cancel. If the client does not call to cancel and their dog does not show up for daycare, the client will be charged for the day. If the client has a package, a package day will be used.
Please remember our space is limited and we always have a wait list for clients who would like to book an available spot. If you forget to cancel someone else will not be able to get in for the day. Please be considerate of your fellow Beach goers and remember to cancel your appointment no later than 8 am.
Payment Policies Continued
Boarding
A $25 non-refundable deposit is required at the time of booking, with the balance due at pick-up. A 50% nonrefundable deposit is required for all Holiday Bookings with the balance due at pick up.
*There is an extra $10 holiday charge for pets boarding on the night of Easter, Thanksgiving, Christmas Day, New Years’ Day, Memorial Day, 4th of July, and Labor Day*
*Discounts are available for an additional dog living in the same household, if sharing the same Bungalow.
(We reserve the right to make the decision if dogs or cats can board in the same space. Not all dogs or cats are able to share a Bungalow or Cabana. Dogs or cats must live in the same household to board together.)
*Extended stay discounts are also available, please check with one of our Canine Concierge’s for more information.
The Day of pick up, if you pick up before noon there is no additional charge if you pick up after noon there is a $30 charge for Day Socialization.
*Clients MUST have a credit card on file to book Boarding*
Boarding Cancellation Policies
A $25 Cancelation fee will be charged for all canceled bookings. For Holidays a 50% cancelation fee will be charged for all Holiday cancelations, unless we receive 5 days’ notice. If we receive 5 days’ notice, then only the $25 cancelation fee will apply.
Clients who make changes to their reservations during their boarding stay must provide us with at least 48 hours’ notice to change pick up day. If we do not receive notice, the client will be charged our regular daily rate for any days that the space reserved remains vacant.
*Remember we are a smaller facility, your dog’s get more specialized attention, and we do not overbook our facility, so our space is limited*
Boarding Cancellation Policies Continued
All Clients for all services need to have a credit card on file. No appointments for any services will be made without a credit card on account even if you are paying cash.
All Boarding clients must drop off at the facility an hour before closing. No later than 5:30 pm Monday – Friday and no later than 4 pm on Saturday and Sunday. If you drop off after 5:30 weekdays or 4:00 pm weekends, there will be an additional late charge of $25.
Grooming & Spa Services
Payment is expected when you pick up your dog. The price quote is only an estimate and may change due to the condition of the coat or other unexpected grooming situations.
Clients that arrive with fleas will be given a Cap Star treatment at the owner’s expense.
Grooming service is by appointment so your dog must be picked up when the groom is complete. If your dog must stay past groom completion time, there will be an additional charge for daycare.
Grooming Cancellations Policies
*Clients MUST have a Credit Card on file to book grooming services*
Clients that are more than 15 minutes late for an appointment may have to reschedule if time is not sufficient to complete their groom or have a partial groom that time allows.
Grooming Cancellations Policies continued:
We must have a 72 Hours’ notice to cancel or reschedule a grooming appointment. If notice is less than 3 days and the appointment cannot be rebooked, there is a 50% cancellation fee of your groom cost for the appointment.
Clients that have not shown up for a scheduled appointment without notice more than once will be required to place a 50% deposit for future service. Deposit will be non-refundable if there is no notification for a missed appointment.
Tipping for Grooming
As in any Service Industry it is customary to tip your groomer. It lets them know you appreciate the work that they do for you.
Chiropractic Care
Advanced Animal Chiropractic
Chiropractic care is offered every Thursday morning.
Payment is made directly to Dr. Christina Cole. Please contact her to discuss her payment policy.
Training at Beaches
$100 nonrefundable deposit is required to reserve your spot in class (Beginner, Advanced Beginner, and CGC classes). We keep our class size small to better serve our clients. Due to the smaller class sizes and high demand.
*Deposits for all classes are non-refundable.*. You may move your Deposit one time to a future class if the initial spot can be rebooked otherwise the deposit is not refundable.
Most classes require a minimum number of students. If the Trainer cancels a class, deposit may be credited to a future class.
*Clients MUST have a credit card on file to book Training services*
*It is at the discretion of the Trainer to ask a client to leave due to aggressive or unruly behavior. In this case, private in-home training may be better suited to your situation.
Pawsitive Enrichment programs at the Facility
Payment is expected at the time of booking. You must pick 2 days a week for your training. These days are reserved for your dog and cannot be changed, moved, or modified. Please be sure you are available for all your scheduled days and dates so that your dog has the full benefit of your Training Package.
In-Home Private Training with
Deborah Vitale, Owner and Behavior Expert
*Payment is expected at time of service*
(Cash only)
All sessions are 90 minutes.
Everything from starting you on the right Paw with your Puppy to all Obedience Training & Behavior issues.
What to Bring to the Beach
Boarding:
We will provide bedding - clients may leave all beds, blankets, and pillows at home.
Toys and treats can be brought in. However, we can also provide toys and treats here at the facility.
Food should be brought preferably pre-portioned in zip-lock baggies, 1 bag for each feeding. If we need to add canned food, raw food, medication, or supplements, we must have specific feeding & medication instructions. We highly recommend that your dog stays on their normal diet so that their stay can be as consistent as possible. Changes in diet can lead to upset stomachs and lack of appetite. We can provide food for your pet’s stay at an additional charge.
We do not free feed the dogs. If your dog is free fed at home, please determine how much food you would like your dog to have and how many times a day. We can feed up to 3 times a day Approximately 7AM, Noon & 5 PM.
All your dog’s belongings must fit in our bins. No large bags or plastic containers. If food is not portioned into single feedings, one large zip lock bag may be used. We have an example bin in our front lobby.
Most medications are included in your stay with us, exceptions are Insulin Injections & Fluids, which can be administered for an additional charge. Please have all medications properly labeled with instructions and your Veterinarian’s Information.
Collars with proper identification and a leash may be left with your pet(s).
Day Socialization:
Please do not bring your dog’s toys, as they may not want to share, we have plenty to keep them occupied. A collar with identification and a leash can be left with your dog.
If your dog needs feeding, please bring each feeding in a Zip-lock baggie with your pet’s name.
We feed 3 times a day Approximately 7AM, Noon & 5 PM.
*No retractable leashes or electronic collars please. We consider them unsafe, and we will not use them on your pet*
Health & Sickness
*ALL Vaccinations required to stay at the facility*
Vaccinations are needed for all services at the Facility: Rabies, Bordetella, & Distemper as well as a yearly negative fecal. Exception for grooming dogs only, Rabies is a must, we will also make medical exceptions with a letter from your veterinarian, and we will accept a titer test. It is the client’s responsibility to keep up with vaccinations. Your pet will not be allowed in the facility if vaccinations are not current. We would hate to have to turn your dog away, so please stay on top of this. Many Veterinarians are booked months out so be sure to make your appointment well in advance, so your vaccinations are current.
Vaccinations must be current and a copy in the facility 7 days prior to a Boarding appointment. If we do not have vaccinations 7 days prior to Boarding, you may lose your booking as well as your deposit. It is the client’s responsibility to keep up on Vaccinations.
We ask all clients that are using our Facility please only use our facility. Using multiple facilities on a regular basis can cross-contaminate our facility, as we have a much cleaner environment and not as many health issues such as Kennel Cough. We would appreciate your cooperation with this, to keep all the dogs as safe and healthy as possible.
Female dogs in heat are not allowed in the facility. If you suspect your dog is in heat, please do not bring them in for Daycare or Boarding. We will not be able to accept your dog into the facility even if you have a scheduled appointment. If your dog comes into heat while they are in our care, they will have to be quarantined from the other dogs and not allowed in group play. Additional charges will be incurred due to extra care.
Health & Sickness Continued
The health and wellbeing of all the pets in our care is our top priority. Just as when children or adults are around many others, such as a school or office setting, sickness, viruses, & injuries can occur. Vaccinations are a precautionary measure but will not guarantee your dog will not become sick. Bordetella, or kennel cough, is a prime example, as the vaccine only covers a small number of the many strains of the virus just like the flu vaccine for people. Just as in people, an animal can be a carrier without showing any symptoms. There may be an incubation period where the dog is not showing symptoms but may have an illness.
If your pet is showing any signs of illness such as coughing, diarrhea, discharge from eyes or nose, or does not seem to be in normal health, please do not bring your dog to the facility. We would ask that you call to let us know the symptoms and treatment your dog is having so we may best protect all the pets in our facility.
Injury
Whenever multiple dogs are together there is always a chance of injury. We do our utmost to be sure the dogs are safe, and play is appropriate. If an injury does occur, you will be notified to discuss what action you would like us to take. If you are not reachable, your veterinarian on file will be contacted to discuss action needed, or if no Veterinarian is on file or is not reachable, we will contact a veterinarian of our choice.
We thank you for your cooperation in keeping your pet as well as others here at the facility safe and healthy.
Expectations of Normal Dog Play
Remember that normal dog & puppy play does include mouthing, slobbering, using their paws, jumping, wrestling, & vocalization. Dogs or puppies with very short coats or light or pink skin are more prone to and may get scratched or nipped during normal dog play. We do our very best to monitor and keep playing appropriate, but these types of issues will always be a possibility during normal dog play.
Please be sure you have read and understand our Policies and Procedures than sign and date this page and return it with your paperwork.
